Frequently Asked Questions

Booking Process is designed to not take long, simply Register as a Guest and find the suitable property then Contact the Host to confirm dates and payment process. STS Short Term Service will update this Soon.

STS Short Term Service websites offer PayPal for Payment gateway for easy payment using various cards. BY contacting Short Term Service invoice can be arranged however booking dates may be affected due delays in processing payment.

If you receive an invoice from Your Host, it is your responsibility to pay it or question the invoice as applicable.

STS Short Term Service – Invoice Service will be in the form of a TAX Invoice it may include GST and will require payment as per the Invoice details.

STS Short Term Service – Offer various advertising/listing options – Payment methods may be directly via our website or through invoice.

Importantly: Hosts that are members of an OTA – (Online Travel Agent) normally cannot collect payment from their booking guest directly therefore, the Host/Owner or their representative agent will contact you on the required amount and payment method.

STS Short Term Service Require. All details in advertisements and any correspondence via email or phone to be in English as this is an Australian Owned business.

To make changes to a pending reservation request – the best way is to contact the advertising Host/Owner or their representative agent as soon as possible

You can ask to cancel a reservation request – fastest way is contact the host within the time frame they allow. STS Short Term Service terms and conditions suggest within 24 hours of you making the booking, however contact your Host please.

You can check the status of your reservation by checking your emails or contact the host.

– fastest way is contact the host, STS Short Term Service is primarily an online advertising service for short stay accommodation provider businesses.

You will receive emails from your host.

You can log in to your guest account with STS Short Term Service

Payment for your Short Stay Accommodation is paid to the advertiser listing with STS Short Term Service. The advertisement/listing should include their Link to their Current OTA – Online Travel Agent Member (host) Short Term Rental advertisement you will need to follow payment details from the advertising Host or the Real Estate Agent/Property Manager.

You will receive an email or phone call, possibly work it out with the Host, or their representative agent. You should be entitled to a refund if it is cancelled prior to the booking start time e.g. 72 hours before.  Contact the Host.

STS Short Term Service – Resolution Centre- will endeavour to help the identified Registered Host/Owners or their representative agent and their identified registered Guest with dispute as far as we can.

Remember it is necesseray for Host/Owners or their representative agent to ensure they have the necessary insurance cover for property damage/theft and liability building flood etc. for their Property.

STS -Short Term Service as a marketing service does not provide any form of insurance for either the Guest or the Host/Owners or their representative agent

Contact the Host/Owners or their representative agent as soon as possible, if possible, send photos and details to help the Host/Owners or their representative agent to locate your forgotten item/s.

Once You have confirmation from the Host of Your booking details, you can email or call the people you want to share your trip details with.